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Use the merchant dashboard to add users with the Agent or Auditor role for the Video KYC process. Agents conduct KYC sessions, while auditors review session logs and ensure compliance. This article describes how to add users and assign permissions.

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Add an agent or auditor

To add an agent or auditor:
  1. Log in to the Merchant Dashboard.
  2. Go to Secure ID > Video KYC > Agents & Auditors.
  3. Select + Add Agent/Auditor.
  4. Under Role/Permission, select Agent or Auditor.
  5. In the Name field, enter the user’s full name.
  6. In the Work email address field, enter the user’s email.
  7. (Optional) In the Phone number field, enter the user’s contact number.
  8. Select Add.
After the user is added, they receive an email with a portal link, setup instructions, and access permissions. Agents can verify users, add comments, and submit requests. Auditors can monitor and review sessions.
Note:
To test the experience, create a test agent and a test auditor account.