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Video KYC (Know Your Customer) is a secure, digital process that lets you verify a customer’s identity through a live video call with a trained agent. Customers can complete their KYC remotely, without submitting physical documents or visiting a branch.
Video KYC helps you:
  • Onboard customers faster – Reduces time and effort required for identity verification.
  • Lower operational costs – Removes the need for physical document handling and manual checks.
  • Strengthen security and compliance – Uses secure processes to prevent fraud and meet regulatory requirements.
  • Reach more customers – Enables remote onboarding from anywhere in India.
Customers need to have physical copies of valid, government-issued ID documents. These include:
  • PAN (required for identity verification)
  • Aadhaar
  • Optional: Passport, Voter ID, or Driver’s Licence
Video KYC uses several safeguards to verify identity and prevent fraud:
  • Live video call – A real-time interaction confirms the customer is physically present.
  • Facial matching – Compares the live image to the photo on the ID document.
  • Geo-tagging – Captures the customer’s location during the call.
  • Liveness detection – Ensures the video is not a recording.
Most customers can complete the process in under 2 minutes.
To avoid delays, ask customers to:
  • Keep their ID documents ready
  • Ensure a stable internet connection
  • Follow the on-screen instructions carefully
Cashfree’s Video KYC is designed to meet the Reserve Bank of India (RBI) guidelines issued in July 2024. It provides:
  • A secure, agent-assisted video call
  • Bank-grade encryption
  • Biometric checks
  • Secure storage of customer data
The solution is scalable, easy to integrate, and fully compliant with RBI norms.
The main roles are:
  • Merchant – The business initiating the KYC process
  • Customer – The person completing the KYC
  • Agent – The representative who conducts the video call and verifies identity
  • Auditor – The reviewer who approves or rejects the KYC based on the session data
To add a user for Video KYC:
  1. Sign in to the merchant dashboard.
  2. Navigate to Secure ID > Video KYC > Agents & Auditors.
  3. Click + Add Agent/Auditor.
  4. Select the role (Agent or Auditor).
  5. Enter the user’s full name, work email address, and (optionally) phone number.
  6. Click Add.
The user receives an email with:
  • A link to their respective Video KYC portal.
  • Instructions for setting up their Video KYC account.
  • Role-specific access permissions.
Yes, you can toggle the Status to disable a user without deleting them. This restricts their access while keeping their data in the system.
Path: Go to Secure ID > Video KYC > Agents & Auditors, locate the user in the table, and toggle the Status column.
Click the trash bin icon in the Actions column of the user table to permanently delete an agent or auditor.
Path: Go to Secure ID > Video KYC > Agents & Auditors, locate the user, and click the trash bin icon in the Actions column.