Skip to main content
1

Access the VKYC link

Open the secure VKYC URL sent via SMS, email, or in-app notification.
Authenticate your mobile number using a one-time password (OTP) sent to your Aadhaar-linked mobile number.
2

Provide personal details

Complete the digital onboarding form by entering the required fields, such as:
  • Employment type
  • Monthly income range
  • Gender
  • Father’s or legal guardian’s full name
Select Proceed to continue.
3

Perform Aadhaar verification

Choose one of the following Aadhaar authentication methods:
  • OTP-based verification: Enter your 12-digit Aadhaar number and validate it using the OTP sent to your registered mobile number.
  • DigiLocker authentication: Authenticate via DigiLocker to retrieve Aadhaar details.
Consent for Aadhaar-based eKYC is required in accordance with UIDAI guidelines.
4

Prepare for VKYC session

Ensure the following items are ready before initiating the session:
  • Original PAN card
  • Blank white paper and a pen
  • Stable high-speed internet connection
  • Quiet, well-lit environment
You can start the session immediately or schedule it for later.
5

Grant mandatory device permissions

Grant access to the following device-level features:
  • Camera: Enables live video streaming
  • Microphone: Facilitates two-way communication
  • Location services: Verifies physical presence within India
All permissions must be granted to proceed with the session.
6

Participate in video-based KYC with a live agent

Join the VKYC session. The system displays your queue position and estimated wait time.Once connected with the verification agent:
  • Read aloud a system-generated 4-digit OTP for liveness detection
  • Display your original PAN card clearly within the frame
  • Align your face within the on-screen oval for facial recognition
  • Respond to presence verification questions as instructed
The agent verifies your identity, documents, and liveness.
7

Complete VKYC session for review

After the session, the VKYC data is marked as complete and sent for review.The evaluation includes the following:
  • Video recording and session metadata
  • Document clarity and authenticity
  • Geolocation and system logs
  • Agent notes, if applicable
8

Receive verification outcome

The final VKYC result is sent via SMS, email, or in-app notification. No further action is required unless instructed.