Skip to main content
Below are the various events that can be sent to your webhook endpoint. These webhooks will be triggered if the merchant has integrated our newer Subscription API.
Note: If the merchant added the webhook under the 2025-01-01 version, they will receive the same version of the webhook for older subscriptions as well.
Payment method object attributes: 
"payment_method": {
      "upi": {
        "channel": "collect",
        "upi_id": "8709228804@ybl",
        "upi_instrument": "",
        "upi_instrument_number": "",
        "upi_payer_account_number": "",
        "upi_payer_ifsc": ""
      }
},
"payment_group": "upi"

​
SUBSCRIPTION_STATUS_CHANGED

Whenever a subscription is created it goes to initialised state and customer is expected to authorise it. The list of statuses where this webhook will get triggered are:
  • ACTIVE
  • ON_HOLD
  • COMPLETED
  • CUSTOMER_CANCELLED
  • CUSTOMER_PAUSED
  • EXPIRED
  • LINK_EXPIRED
  • BANK_APPROVAL_PENDING
  • Version (2025-01-01)
  • Version (2023-08-01)
{
"data": {
"subscription_details": {
  "cf_subscription_id": "23639356",
  "subscription_id": "mozuyYwUCbWEfJVVRLi",
  "subscription_status": "BANK_APPROVAL_PENDING",
  "subscription_expiry_time": "2055-08-07T10:30:46",
  "subscription_first_charge_time": null,
  "subscription_tags": null,
  "next_schedule_date": null
},
"customer_details": {
  "customer_name": null,
  "customer_email": "john@dummy.com",
  "customer_phone": "9900000000"
},
"plan_details": {
  "plan_id": "mozuyYwUCbWEfJVVRLi",
  "plan_name": "6Msuj2mttuf2F5P1FYVSet",
  "plan_type": "ON_DEMAND",
  "plan_max_cycles": 0,
  "plan_recurring_amount": null,
  "plan_max_amount": 399.00,
  "plan_interval_type": null,
  "plan_intervals": null,
  "plan_currency": "INR",
  "plan_note": null,
  "plan_status": null
},
"authorization_details": {
  "authorization_amount": 2.00,
  "authorization_amount_refund": false,
  "approve_by_time": "2025-09-06T10:30:47",
  "authorization_reference": "6ba74ac2b047424da95591xxxxx[at]xxxx",
  "authorization_time": "2025-08-07T10:31:36",
  "authorization_status": "PENDING",
  "payment_id": "49988270",
  "payment_method": {
    "upi": {
      "channel": "link",
      "upi_id": "9910000000@ybl",
      "upi_instrument": "",
      "upi_instrument_number": "",
      "upi_payer_account_number": "",
      "upi_payer_ifsc": ""
    }
  },
  "payment_group": "upi"
},
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "23639356",
  "gateway_plan_id": "mozuyYwUCbWEfJVVRLi",
  "gateway_auth_id": "6ba74ac2b047424da95591xxxxx[at]xxxx"
}
},
"event_time": "2025-08-07T10:31:35+05:30",
"type": "SUBSCRIPTION_STATUS_CHANGED"
}

​
SUBSCRIPTION_AUTH_STATUS

The event is triggered when the checkout is completed by the customer for success and failed cases.
  • Version (2025-01-01)
  • Version (2023-08-01)
{
 "data": {
   "payment_id": "ab-SUBV2ODRFhdJuHlcQYyFw-1",
   "cf_payment_id": "49988825",
   "cf_txn_id": "4213159266",
   "cf_order_id": "4519691525",
   "subscription_id": "mozth7smWGCCqPRaSv7",
   "cf_subscription_id": "23639858",
   "payment_type": "AUTH",
   "authorization_details": {
     "authorization_amount": 2.00,
     "authorization_amount_refund": false,
     "approve_by_time": "",
     "authorization_reference": "cce92d335be0467693c020xxxxx[at]xxxx",
     "authorization_time": "2025-08-07T10:34:23+05:30",
     "authorization_status": "FAILED",
     "payment_id": "ab-SUBV2ODRFhdJuHlcQYyFw-1",
     "payment_method": {
       "upi": {
         "channel": "link",
         "upi_id": "9910000000@ybl",
         "upi_instrument": "",
         "upi_instrument_number": "",
         "upi_payer_account_number": "",
         "upi_payer_ifsc": ""
       }
     },
     "payment_group": "upi"
   },
   "payment_amount": 2.00,
   "payment_currency": "INR",
   "payment_schedule_date": "",
   "payment_initiated_date": "2025-08-07T10:33:56+05:30",
   "payment_remarks": "auth payment",
   "retry_attempts": 0,
   "failure_details": {
     "failure_reason": "DEBIT HAS BEEN FAILED"
   },
   "payment_status": "FAILED",
   "payment_gateway_details": {
     "gateway_name": "CASHFREE",
     "gateway_subscription_id": "23639858",
     "gateway_payment_id": "49988825"
   }
 },
 "event_time": "2025-08-07T10:34:23+05:30",
 "type": "SUBSCRIPTION_AUTH_STATUS"
}

​
SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED

This webhook is used to inform the merchant that we have sent a notification of payment to the customer.
  • Version (2025-01-01)
  • Version (2023-08-01)
Version (2025-01-01)
{
"data": {
"payment_id": "ab-SUBV2ODR683gV1CXF85ev-1",
"cf_payment_id": "49970855",
"cf_txn_id": null,
"cf_order_id": "",
"subscription_id": "moziva9hyjiLtCuGN74",
"cf_subscription_id": "22390006",
"payment_type": "CHARGE",
"authorization_details": {
  "authorization_amount": 399.00,
  "authorization_amount_refund": false,
  "approve_by_time": "",
  "authorization_reference": null,
  "authorization_time": "",
  "authorization_status": null,
  "payment_id": "ab-SUBV2ODR683gV1CXF85ev-1",
  "payment_method": null,
  "payment_group": null
},
"payment_amount": 399.00,
"payment_currency": "INR",
"payment_schedule_date": "2025-08-08T12:00:00+05:30",
"payment_initiated_date": "2025-08-07T09:08:09+05:30",
"payment_remarks": null,
"retry_attempts": 0,
"failure_details": {
  "failure_reason": null
},
"payment_status": "INITIALIZED",
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "22390006",
  "gateway_payment_id": "49970855"
}
},
"event_time": "2025-08-07T09:51:07+05:30",
"type": "SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED"
}

​
SUBSCRIPTION_PAYMENT_SUCCESS

This notification is sent whenever a successful payment is processed for an active subscription.
  • Version (2025-01-01)
  • Version (2023-08-01)
Version (2025-01-01)
{
"data": {
"payment_id": "ab-SUBV2ODRc5Dl2meCr7Iui-1",
"cf_payment_id": "49914526",
"cf_txn_id": "4212435861",
"cf_order_id": "4518936510",
"subscription_id": "moznV33AssPd6vXsSm2",
"cf_subscription_id": "23601811",
"payment_type": "AUTH",
"authorization_details": {
  "authorization_amount": 2.00,
  "authorization_amount_refund": false,
  "approve_by_time": "",
  "authorization_reference": "427b608f83ad4cbdb6d472xxxxx[at]xxxx",
  "authorization_time": "2025-08-07T05:53:22+05:30",
  "authorization_status": "ACTIVE",
  "payment_id": "ab-SUBV2ODRc5Dl2meCr7Iui-1",
  "payment_method": {
    "upi": {
      "channel": "link",
      "upi_id": "8100000000@ybl",
      "upi_instrument": "",
      "upi_instrument_number": "",
      "upi_payer_account_number": "",
      "upi_payer_ifsc": ""
    }
  },
  "payment_group": "upi"
},
"payment_amount": 2.00,
"payment_currency": "INR",
"payment_schedule_date": "",
"payment_initiated_date": "2025-08-07T05:52:21+05:30",
"payment_remarks": "auth payment",
"retry_attempts": 0,
"failure_details": {
  "failure_reason": null
},
"payment_status": "SUCCESS",
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "23601811",
  "gateway_payment_id": "49914526"
}
},
"event_time": "2025-08-07T05:53:21+05:30",
"type": "SUBSCRIPTION_PAYMENT_SUCCESS"
}

​
SUBSCRIPTION_PAYMENT_FAILED

This notification is sent whenever payment processing fails for an active subscription.
  • Version (2025-01-01)
  • Version (2023-08-01)
{
"data": {
"payment_id": "ab-SUBV2ODRIeYlFEhMHfS0M-1",
"cf_payment_id": "49585655",
"cf_txn_id": "4212555720",
"cf_order_id": "4519061918",
"subscription_id": "mozh4iRHSsjre7GkDNz",
"cf_subscription_id": "22393526",
"payment_type": "CHARGE",
"authorization_details": {
  "authorization_amount": 399.00,
  "authorization_amount_refund": false,
  "approve_by_time": "",
  "authorization_reference": "a7d6101a7d9340269f070dxxxxx[at]xxxx",
  "authorization_time": "2025-07-25T22:37:53+05:30",
  "authorization_status": "ACTIVE",
  "payment_id": "ab-SUBV2ODRIeYlFEhMHfS0M-1",
  "payment_method": {
    "upi": {
      "channel": "link",
      "upi_id": "9910000000@ybl",
      "upi_instrument": "",
      "upi_instrument_number": "",
      "upi_payer_account_number": "",
      "upi_payer_ifsc": ""
    }
  },
  "payment_group": "upi"
},
"payment_amount": 399.00,
"payment_currency": "INR",
"payment_schedule_date": "2025-08-07T12:00:00+05:30",
"payment_initiated_date": "2025-08-06T05:02:41+05:30",
"payment_remarks": null,
"retry_attempts": 0,
"failure_details": {
  "failure_reason": "DEBIT FAILED | Insufficient Funds In Customer (Remitter) Account"
},
"payment_status": "FAILED",
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "22393526",
  "gateway_payment_id": "49585655"
}
},
"event_time": "2025-08-07T10:24:45+05:30",
"type": "SUBSCRIPTION_PAYMENT_FAILED"
}

​
SUBSCRIPTION_PAYMENT_CANCELLED

This notification is sent whenever payment processing is cancelled by user for an active subscription.
  • Version (2025-01-01)
  • Version (2023-08-01)
Version (2025-01-01)
{
"data": {
"payment_id": "433563_33_1754492527395",
"cf_payment_id": "2011332",
"cf_txn_id": null,
"cf_order_id": "",
"subscription_id": "subTestIdOndemand_2025080615020470",
"cf_subscription_id": "1220385",
"payment_type": "CHARGE",
"authorization_details": {
  "authorization_amount": 1.00,
  "authorization_amount_refund": false,
  "approve_by_time": "",
  "authorization_reference": null,
  "authorization_time": "",
  "authorization_status": null,
  "payment_id": "433563_33_1754492527395",
  "payment_method": null,
  "payment_group": null
},
"payment_amount": 1.00,
"payment_currency": "INR",
"payment_schedule_date": "2025-08-08T12:00:00+05:30",
"payment_initiated_date": "2025-08-06T20:32:07+05:30",
"payment_remarks": null,
"retry_attempts": 0,
"failure_details": {
  "failure_reason": null
},
"payment_status": "CANCELLED",
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "1220385",
  "gateway_payment_id": "2011332"
}
},
"event_time": "2025-08-06T20:32:07+05:30",
"type": "SUBSCRIPTION_PAYMENT_CANCELLED"
}

​
SUBSCRIPTION_REFUND_STATUS

This event is triggered whenever a refund status of a transaction will be success, failed, or cancelled.
  • Version (2025-01-01)
  • Version (2023-08-01)
{
"data": {
"payment_id": "yCzJxeT2aXDqI",
"cf_payment_id": "49778199",
"refund_id": "WHOqiwy05P1l0",
"cf_refund_id": "SUB_21ebb4bf-e84f-4afa-bb09-07aac433abe4",
"refund_amount": 1000.00,
"refund_speed": "STANDARD",
"refund_note": "Tesg Refund",
"refund_status": "SUCCESS",
"failure_details": "",
"refund_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_payment_id": "49778199",
  "gateway_refund_id": "SUB_21ebb4bf-e84f-4afa-bb09-07aac433abe4"
}
},
"event_time": "2025-08-06T17:20:02+05:30",
"type": "SUBSCRIPTION_REFUND_STATUS"
}