Key features
Cashfree WhatsApp assistant offers the following features:- Generate payment links from WhatsApp messages.
- Check transaction and order statuses.
- Access order or payment details.
- Share screenshots or documents for support.
- Get answers to frequently asked questions (FAQs).
- Use without installation or technical setup.
Who can use the WhatsApp assistant
The WhatsApp Assistant is ideal for merchants who use mobile-first, conversation-led workflows. This includes small businesses, D2C brands, and social sellers using platforms like Instagram or WhatsApp. It’s designed for fast-moving, low-tech environments where managing payments and support within chat is essential.How it works
- Chat with your customer using WhatsApp to discuss products, services, or payments.
- Send a request by forwarding the customer’s message or typing it in the chat with the Cashfree WhatsApp Assistant.
- Get a response as the assistant interprets your message and returns a relevant action, such as a payment link, status update, or support message.
- Share the response or continue the conversation in the same WhatsApp thread.
Example use cases
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Generate a payment link
- You: The customer wants to order a red velvet cake for ₹450.
- Assistant: Here’s your payment link for ₹450.
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Check the status of a transaction
- You: Check the status of txn_123456.
- Assistant: Transaction txn_123456 was successful via UPI at 3:45 PM.
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Get help with FAQs
- You: What if a customer’s payment fails?
- Assistant: Here’s what to do if a payment fails.